A reminder of why your feedback is so valuable

We’ve been running our Optimum Satisfaction Survey for nearly 18 months now.
In that time, we’ve received 745 overall submissions.

When we started this survey, we knew we would need a way to unify all the complaints we were seeing into one place.

Something that is easy to search and reference by interested parties, whether that be State or Local Government, or Journalists working on a story about Broadband Competition or monopolies; while also protecting the privacy of the submitters.

This way, when any interested parties ask “what does the public think about X provider”, we can give them a quick link that easily answers that question.

For some examples of past situations where we’ve actually used this data in presentations,
please see the articles below.

We believe that they survey we’ve built is an effective way to accomplish all of these goals. We do not publish the master list of submissions, and only share the aggregated data. That means that any personally identifying information is kept private.

A brief summary of our statistics. (Click here for Full Dashboard)

Quick Disclaimer:
we also have surveys for all other major ISPs
in the country.
Cox, Comcast, Spectrum, and Verizon.

We do not single out any one provider and welcome input on all ISPs.

This brings us to our second point. We need more data.

Why do we need more data? Let’s break it down for you. In this case, we a referring to Optimum.

  1. On their Investor relations report, AlticeUSA discloses that they have roughly 4.38 Million Residential and Business Broadband Customers.
  2. By that number, we have a mere fraction of the overall customer base in responses.
  3. In order to reach a number that will be taken seriously, our current goal is to have responses from 1% of Optimum’s total subscribers.
    1. To reach 1% of Optimum’s subscriber base, we need ~43,800 total responses.
    2. This number is 60 TIMES greater than our current submission count.

Not only that, but our growth of responses have slowed to a crawl.
We’ve only received ~12 responses per month for the past year;
down from a peak of 100-200/month when we started in Early 2021.

“Why do we think it’s important to have this many?”
“What is the point of the survey?”

This is a question we often receive, and one that we don’t have a good answer for. The number could be considered arbitrary and without meaning.

The way we look at it, a survey brought before a government entity will be taken much more seriously if it has 10,000 responses instead of 100.

So, where do we go from here?

We can only do this with your help.

We have our connections with state and local government. Now that we are a 501(c)3 Nonprofit, we are receiving interview requests with major publications in the broadband space.

But none of this matters if we don’t have useful data to present.


  1. It goes without saying, but PLEASE complete the survey if you have not done so already.
    • We are more than happy to answer any questions you might have about the survey.
    • We do NOT contact you unless you explicitly answer in the affirmative.
      1. Would you like to receive updates about our group via email?
      2. Would you like to open a Claim with FairShake? (Optional)
      3. Would you be interested in sharing your story with us for FIC.TV Subscriber stories?
    • The survey itself has only 8 sections and should take no more than 5 minutes to complete.
  2. If you have already completed the survey, SHARE IT!
    1. You are free to share the survey wherever you like. Facebook Groups, Twitter Threads, Nextdoor pages, Email Contacts, even your friends and family!
    2. This will allow what is called Viral Marketing to take over.
      If 1 person shares it to 10 of their friends, then each of those share it with 10 of their friends; that first person just reached 100 people!

The only way we will succeed in bringing action against Optimum and other cable companies is by learning and sharing what YOU have to say about them!

Let FIC be your voice!

Fair internet coalition Management team

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