Article: WV House committee investigating AlticeUSA

This is a summary of an article we found regarding an ongoing investigation. For those who aren’t aware, Suddenlink is another provider owned by AlticeUSA which serves states in the South and Southeast US.

Important points:

  • West Virginia Public Service Commission issued an order in July requiring Suddenlink to show cause as to why the commission should not impose statutory penalties against the company.
  • The PSC held two days of evidentiary hearings into the Suddenlink service issues,
    • Plus, public comment hearings last summer regarding service issues with Suddenlink after receiving more than 1,900 customer complaints since 2019 regarding service-related issues.
  • According to a report submitted to the PSC in Dec., Suddenlink said that out of 262 complaints received…, roughly 57 percent of the complaints had been resolved.
  • technical call complaints were down 44 percent year over year” says VP State and Local Gov Affairs.
  • We also acknowledge that we’ve had some substantial challenges over the last two years. We own them. Some of the factors that have caused these have been external. A lot of them have been internal. We recognize that it is up to us alone to fix these issues and solve these problems for our customers.”
  • House Bill 4001 would create the Legislative Oversight Commission on Department of Economic Development Accountability
    • The updated bill empowers the WV AG’s Office to determine compliance with various legal standards.
    • “This would provide the State of West Virginia the opportunity to hold those providers accountable.”


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