Article: WV House committee investigating AlticeUSA
- West Virginia Public Service Commission issued an order in July requiring Suddenlink to show cause as to why the commission should not impose statutory penalties against the company.
- The PSC held two days of evidentiary hearings into the Suddenlink service issues,
- Plus, public comment hearings last summer regarding service issues with Suddenlink after receiving more than 1,900 customer complaints since 2019 regarding service-related issues.
- According to a report submitted to the PSC in Dec., Suddenlink said that out of 262 complaints received…, roughly 57 percent of the complaints had been resolved.
- “technical call complaints were down 44 percent year over year” says VP State and Local Gov Affairs.
- “We also acknowledge that we’ve had some substantial challenges over the last two years. We own them. Some of the factors that have caused these have been external. A lot of them have been internal. We recognize that it is up to us alone to fix these issues and solve these problems for our customers.”
- House Bill 4001 would create the Legislative Oversight Commission on Department of Economic Development Accountability
- The updated bill empowers the WV AG’s Office to determine compliance with various legal standards.
- “This would provide the State of West Virginia the opportunity to hold those providers accountable.”