This is an update to an ongoing story regarding an investigation against AlticeUSA by New Jersey board of Public Utilities. We encourage you to read the full text of the press release below. Page 5 starts the requests for information that NJBPU has sent to AlticeUSA.
Some key excerpts from what they are requesting (there are 24 in total):
1. Provide an outline of the expenditures made by the company for infrastructure
improvements for each of the years from 2016 through 2021.
2. Information evidencing how the company has pushed fiber deeper into the network from 2016 through 2021.
3. Provide the number of customer service representatives in New Jersey by location and total for each of the years from 2016 through 2021 broken down by in-house and
4. Provide information concerning customer service satisfaction surveys undertaken by the company for each of the years from 2016 through 2021.
“…the Board HEREBY ORDERS that Altice provide responses to… requests within thirty (30) days of the date of this order. Upon receipt and analysis of the aforementioned data, the Board will evaluate the appropriate action with respect to enforcement of existing rules and regulations governing the services provided and what measures are necessary to ensure the continued provision of safe, adequate and proper services are rendered throughout the state.New Jersey Board of Public Utilities
You can read the previous update by clicking below.